[Beowulf] Recent HPE support missive

[Joe Landman]

On 08/23/2016 10:01 AM, Peter St. John wrote:
> HPE is in the process of being bought by CSC.

???

> On the scale of 12 months
> you will be contracting with CSC.

I thought they were spinning out their services organization to CSC ... 
not the whole kit and kaboodle ...

http://www.csc.com/investor_relations/press_releases/137152-csc_announces_merger_with_enterprise_services_segment_of_hewlett_packard_enterprise_to_create_global_it_services_leader

This is IMO different than what Tim is concerned with.  Support 
contracts for HPE software (what ... Ibrix or similar?)  Services are 
typically outsourced managed services.

> Peter
>
> On Tue, Aug 23, 2016 at 6:47 AM, Tim Cutts <tjrc at sanger.ac.uk
> <mailto:tjrc at sanger.ac.uk>> wrote:
>
>     Really not very impressed with HPE's missive yesterday changing the
>     software support contracts so that now it's going to be impossible
>     to reinstate a software support contract if you let it lapse for
>     more than 12 months.
>
>     The existing system was expensive but reasonable (you have to pay to
>     reinstate, including all the time in between when the contract
>     expired and the time of reinstatement).
>
>     But to now just bluntly state that if it's lapsed for more than 12
>     months you can never reinstate it seems somewhat draconian.
>
>     Tim
>
>     --
>     Head of Scientific Computing
>     Wellcome Trust Sanger Institute
>
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Joseph Landman, Ph.D
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