[Beowulf] Recent HPE support missive

Peter St. John peter.st.john at gmail.com
Tue Aug 23 07:01:27 PDT 2016

HPE is in the process of being bought by CSC. On the scale of 12 months you
will be contracting with CSC.

On Tue, Aug 23, 2016 at 6:47 AM, Tim Cutts <tjrc at sanger.ac.uk> wrote:

> Really not very impressed with HPE's missive yesterday changing the
> software support contracts so that now it's going to be impossible to
> reinstate a software support contract if you let it lapse for more than 12
> months.
> The existing system was expensive but reasonable (you have to pay to
> reinstate, including all the time in between when the contract expired and
> the time of reinstatement).
> But to now just bluntly state that if it's lapsed for more than 12 months
> you can never reinstate it seems somewhat draconian.
> Tim
> --
> Head of Scientific Computing
> Wellcome Trust Sanger Institute
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