[Beowulf] Recent HPE support missive

Peter St. John peter.st.john at gmail.com
Tue Aug 23 07:01:27 PDT 2016


HPE is in the process of being bought by CSC. On the scale of 12 months you
will be contracting with CSC.
Peter

On Tue, Aug 23, 2016 at 6:47 AM, Tim Cutts <tjrc at sanger.ac.uk> wrote:

> Really not very impressed with HPE's missive yesterday changing the
> software support contracts so that now it's going to be impossible to
> reinstate a software support contract if you let it lapse for more than 12
> months.
>
> The existing system was expensive but reasonable (you have to pay to
> reinstate, including all the time in between when the contract expired and
> the time of reinstatement).
>
> But to now just bluntly state that if it's lapsed for more than 12 months
> you can never reinstate it seems somewhat draconian.
>
> Tim
>
> --
> Head of Scientific Computing
> Wellcome Trust Sanger Institute
>
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