[Beowulf] Recent HPE support missive
tjrc at sanger.ac.uk
Wed Aug 24 01:50:07 PDT 2016
The note from HPE isn't terribly clear, but my reading (and therefore my worry) was that this probably includes support for things like iLO and OA firmware updates for ProLiant servers.
Head of Scientific Computing
Wellcome Trust Sanger Institute
On 23/08/2016, 15:07, "Beowulf on behalf of Joe Landman" <beowulf-bounces at beowulf.org on behalf of landman at scalableinformatics.com> wrote:
On 08/23/2016 10:01 AM, Peter St. John wrote:
> HPE is in the process of being bought by CSC.
> On the scale of 12 months
> you will be contracting with CSC.
I thought they were spinning out their services organization to CSC ...
not the whole kit and kaboodle ...
This is IMO different than what Tim is concerned with. Support
contracts for HPE software (what ... Ibrix or similar?) Services are
typically outsourced managed services.
> On Tue, Aug 23, 2016 at 6:47 AM, Tim Cutts <tjrc at sanger.ac.uk
> <mailto:tjrc at sanger.ac.uk>> wrote:
> Really not very impressed with HPE's missive yesterday changing the
> software support contracts so that now it's going to be impossible
> to reinstate a software support contract if you let it lapse for
> more than 12 months.
> The existing system was expensive but reasonable (you have to pay to
> reinstate, including all the time in between when the contract
> expired and the time of reinstatement).
> But to now just bluntly state that if it's lapsed for more than 12
> months you can never reinstate it seems somewhat draconian.
> Head of Scientific Computing
> Wellcome Trust Sanger Institute
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Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics, Inc.
e: landman at scalableinformatics.com
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