[Beowulf] Any Experiences of dealing with Red Hat Technical support for RHEL on Clusters

Brian D. Ropers-Huilman bropers at cct.lsu.edu
Wed Jun 29 13:49:05 PDT 2005

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We have three clusters here, a 512 node, a 128 node, and a 16 node, all
running RHEL v3 and it works just fine.

We have a Myrinet switch fabric, run MPICH, LAM, Cactus, and a slew of
other, some commercial, applications.

We do not have any paid support, so I cannot comment on that.

Andrew D. Fant said the following on 2005.06.29 13:15:
> Afternoon all,
>     I am under a certain amount of pressure to redesign a cluster I have
> built using a free Linux distribution to be based upon Red Hat
> Enterprise Linux.  One of the major drivers for this is supposedly
> having the Red Hat Technical Support to deal with problems.  I am
> curious if anyone on the list has built a cluster on top of RHEL (either
> using the "official" Red Hat way or layering their own tools) and if
> they would be willing to share their experiences of dealing with Red Hat
> Technical Support.  In particular, were they competent and helpful, or
> did they keep echoing back "I'm sorry, that is not a supported
> configuration. Do it our way" and make you fix whatever problem you had
> yourself.  I realize that commercial vendors need some degree of
> consistency in their configurations to make support viable, but I have
> also known entirely too many vendors who use it as an easy way to avoid
> actually providing service.
> Thanks,
> 	Andy

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Brian D. Ropers-Huilman  .:. Asst. Director .:.  HPC and Computation
Center for Computation & Technology (CCT)        bropers at cct.lsu.edu
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Louisiana State University                       +1 225.578.5362 (F)
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