[Beowulf] Any Experiences of dealing with Red Hat Technical support for RHEL on Clusters

Bill Broadley bill at cse.ucdavis.edu
Wed Jun 29 13:29:20 PDT 2005


On Wed, Jun 29, 2005 at 02:15:30PM -0400, Andrew D. Fant wrote:
> Afternoon all,
>     I am under a certain amount of pressure to redesign a cluster I have
> built using a free Linux distribution to be based upon Red Hat
> Enterprise Linux.  One of the major drivers for this is supposedly
> having the Red Hat Technical Support to deal with problems.  I am
> curious if anyone on the list has built a cluster on top of RHEL (either
> using the "official" Red Hat way or layering their own tools) and if
> they would be willing to share their experiences of dealing with Red Hat
> Technical Support.  In particular, were they competent and helpful, or
> did they keep echoing back "I'm sorry, that is not a supported
> configuration. Do it our way" and make you fix whatever problem you had
> yourself.  I realize that commercial vendors need some degree of
> consistency in their configurations to make support viable, but I have
> also known entirely too many vendors who use it as an easy way to avoid
> actually providing service.
> Thanks,
> 	Andy
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Bill Broadley
Computational Science and Engineering
UC Davis

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