[Beowulf] Repeated Dell SC1435 crash / hang. How to get the vendor to resolve the issue when 20% of the servers fail in first year?

Prentice Bisbal prentice at ias.edu
Tue Apr 7 13:43:51 PDT 2009

Rahul Nabar wrote:
> On Tue, Apr 7, 2009 at 12:08 PM, Gerry Creager <gerry.creager at tamu.edu> wrote:
>> Yep.  When the hardware arrives, and is installed (at $5K or more/rack!),
>> the bill is due.  Acceptance testing?  No way.  And if we choose to run
>> something silly like Rocks/CentOS, there's a question of support (even
>> hardware), too.
> I wonder if any vendors follow the exchanges on the Beowulf list! :)
> They could grab more tips about customer satisfaction than those
> surveys they keep sending me after every interaction.

Plenty of Vendors do. I've seen messages from SiCortex, Cisco, Myrinet,
QLogic, Intel, Penguin Computing, Scalable Informatics...

Dell definitely doesn't. I've suggested it to many of the people I dealt
with for my cluster.


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