[Beowulf] newbie's dilemma
hunting at ix.netcom.com
Fri Mar 17 15:16:42 PST 2006
This is a common practice for large organizations, on or off campus.
HP and I believe IBM have the same service level certification
offerings, with (IMHO) higher valued products.
At 09:20 AM 3/16/2006, John Hanks wrote:
>On Thu, 2006-03-16 at 08:03 -0800, David Kewley wrote:
> > A late reader chimes in... Regarding maintenance and power, here is my
> > experience with Dell nodes.
> > Dell, of course, makes it very easy to buy e.g. 3 years' maintenance, at
> > various service levels. If anyone *does* get more than a handful of Dell
> > nodes, I'd recommend getting in addition Dell Warranty Parts
> Direct (search
> > for it). For $180/year, and an online self-test, two of your people get
> > the ability to order replacement parts directly through the Dell website,
> > and to get on a devoted phone help queue (rather than the ordinary,
> > possibly time-consuming queue). There are some limitations; see the
> > website.
>At the risk of sounding like a Dell advocate, I highly recommend this to
>anyone with a lot of Dell machines. Our campus pretty heavily uses Dell
>and the central helpdesk did the certification steps and coordinates
>replacements. Through a simple web submission to our helpdesk, I get to
>swing by the next day to pick up the new part and drop off the old one.
>They are currently working with Dell on stocking some commonly replaced
>parts so in the future things like power supplies or hard drives may be
>in stock for immediate replacement.
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