[Beowulf] Repeated Dell SC1435 crash / hang. How to get the vendor to resolve the issue when 20% of the servers fail in first year?

[Joe Landman]

Rahul Nabar wrote:
> On Tue, Apr 7, 2009 at 12:08 PM, Gerry Creager <gerry.creager at tamu.edu> wrote:
>> Yep.  When the hardware arrives, and is installed (at $5K or more/rack!),
>> the bill is due.  Acceptance testing?  No way.  And if we choose to run
>> something silly like Rocks/CentOS, there's a question of support (even
>> hardware), too.
>>
> 
> I wonder if any vendors follow the exchanges on the Beowulf list! :)

A few do.  Scalable, Penguin, some Dell lurkers, the occasional IBMer, 
some Streamline and ClusterVision folks ...

> They could grab more tips about customer satisfaction than those
> surveys they keep sending me after every interaction.

Many of us focus on what customers say and think.

-- 
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics LLC,
email: landman at scalableinformatics.com
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